Lustana ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Platform. We understand the sensitive nature of an adult content platform and treat your data with the utmost discretion.
1. Information We Collect
Information You Provide
- Account information: Username, email address, and hashed password
- Age verification: Your confirmation that you are 18+ years old
- Payment information: Billing details processed by our payment processor (we do not store full card numbers)
- Content: Stories, chapters, and comments you publish on the Platform
Automatically Collected Information
- IP address and general location (country level)
- Browser type and device information
- Pages visited and time spent on the Platform
- Reading history (used to personalize recommendations)
2. How We Use Your Information
- To provide, operate, and maintain the Platform
- To process subscription payments and manage your account
- To personalize your reading experience and content recommendations
- To send account-related communications (password resets, billing notices)
- To detect and prevent fraud, abuse, and illegal content
- To comply with legal obligations, including NCMEC reporting requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Payment processors, cloud hosting (AWS), and analytics tools bound by confidentiality agreements
- Law enforcement: When required by law or to report illegal content (such as CSAM)
- Business transfers: In the event of a merger, acquisition, or asset sale (users will be notified)
We treat all reading activity on this Platform as strictly confidential. We will never disclose what specific content you read to unauthorized parties.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal compliance purposes for a period of up to 7 years.
5. Cookies
We use essential cookies for authentication and session management. We use analytics cookies to understand how users interact with the Platform. You may disable non-essential cookies in your browser settings, though this may affect Platform functionality.
6. Data Security
We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed password storage (bcrypt), and regular security audits. Our infrastructure is hosted on AWS with appropriate access controls. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability
To exercise any of these rights, contact us at privacy@lustana.com.
8. Children's Privacy
Our Platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover that a minor has created an account, we will immediately terminate the account and delete all associated data.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting a notice on the Platform and, where possible, by email. Continued use of the Platform after changes constitutes acceptance.
10. Contact
For privacy-related questions or requests: privacy@lustana.com